Start free trial

Terms of Service

Last updated: 19 April 2026

1. Introduction

These Terms of Service (“Terms”) govern the use of the Kiito.io service provided by Online Revenue Oy (“Kiito”, “we”, “us”, or “our”).

Kiito is a SaaS service for eCommerce analytics. The service allows business customers to connect authorized data sources, collect and process business performance data, and view analytics, reports, dashboards, and related insights.

By creating an account, accessing the service, connecting integrations, or otherwise using Kiito, you agree to these Terms.

If you do not agree to these Terms, you must not use the service.

2. Service Provider

Kiito is provided by:

Online Revenue Oy
Konepajankuja 1
00510 HELSINKI
Finland

Email: support@kiito.io

3. Business Use Only

Kiito is intended only for business and professional use.

By using the service, you confirm that:

If you use Kiito on behalf of a company or other legal entity, “you” and “customer” refer to that company or legal entity.

4. The Kiito Service

Kiito provides analytics, reporting, and related functionality for eCommerce businesses.

The service may include, for example:

Kiito may support integrations with platforms such as Meta, TikTok, X, Reddit, Google Ads, Google Analytics, WooCommerce, Shopify, and other third-party services.

The exact features, integrations, metrics, and reports available may vary depending on your subscription plan, technical setup, connected platforms, and the development stage of the service.

5. No Accounting, Tax, Legal, or Financial Advice

Kiito is an analytics and reporting tool. It is not an accounting system, tax tool, legal advisory service, financial advisory service, or professional audit system.

You must not rely on Kiito as the sole source of truth for:

Kiito may show revenue, cost, profit, margin, return on ad spend, contribution margin, LTV, CAC, MER, refund impact, campaign performance, product performance, and similar business metrics. These figures are provided for business analysis and decision-support purposes only.

You remain fully responsible for verifying all figures before using them for accounting, tax, financial, legal, or operational decisions.

6. Accuracy of Data and Calculations

Kiito aims to provide useful and reliable analytics, but we do not guarantee that all data, calculations, reports, metrics, or insights are complete, accurate, current, or error-free.

Analytics may be affected by many factors, including:

Different platforms may report different numbers for the same underlying event, order, session, click, conversion, campaign, or revenue amount. Kiito may process, transform, aggregate, or estimate data in ways that differ from the original source platforms.

You are responsible for reviewing and validating the data before relying on it.

7. Customer Responsibility for Business Decisions

You are solely responsible for how you interpret and use the information provided by Kiito.

Kiito is not responsible for any business decisions, actions, or outcomes based on the service, including but not limited to:

You understand that analytics are decision-support tools, not guarantees of business performance.

8. Accounts and Access

To use Kiito, you may need to create an account.

You are responsible for:

You must notify us without undue delay if you suspect unauthorized access to your account or connected integrations.

We may refuse registration, suspend access, or terminate accounts at our discretion, subject to these Terms and applicable law.

9. Integrations and Third-Party Platforms

Kiito relies on integrations with third-party platforms and services.

By connecting a third-party platform to Kiito, you confirm that:

Third-party platforms are not controlled by Kiito. We are not responsible for:

We may add, modify, limit, or remove integrations at any time.

10. Data Syncing and Customer Systems

Kiito may access, fetch, process, or sync data from systems connected by you.

Although we aim to design the service carefully, data syncing and integrations may occasionally cause issues, including but not limited to:

You are responsible for monitoring your own systems and ensuring that connecting Kiito is suitable for your technical environment.

To the maximum extent permitted by law, Kiito is not responsible for damage, interruption, data inconsistency, lost revenue, operational disruption, or other harm caused by or related to data syncing, integrations, API access, or interaction with your own systems or third-party systems.

11. Customer Data

You retain ownership of your business data.

You grant Kiito the right to access, process, store, transmit, analyze, transform, and display customer data as necessary to:

Kiito’s processing of personal data is described in our Privacy Policy.

Where Kiito processes personal data from customer-connected integrations on behalf of the customer, the customer is generally the controller and Kiito acts as processor, as described in the Privacy Policy.

12. Data Processing Agreement

Where required under applicable data protection law, the processing of personal data by Kiito on behalf of the customer may be governed by a separate Data Processing Agreement (“DPA”) or equivalent data processing terms.

If a DPA is required for your use of Kiito, please contact us at support@kiito.io.

If no separate DPA has been signed, these Terms and the Privacy Policy apply to the use of the service, without limiting any mandatory rights or obligations under applicable data protection law.

13. Privacy and Security

We process personal data in accordance with our Privacy Policy.

Kiito hosts customer data in the European Union and uses technical and organizational measures designed to protect data, including encrypted storage of credentials and sensitive connection secrets, access controls, limited staff access, logging, monitoring, and secure infrastructure practices, as described in the Privacy Policy.

However, no system can be guaranteed to be completely secure, uninterrupted, or error-free.

You are responsible for maintaining appropriate security on your own devices, accounts, networks, systems, stores, advertising accounts, analytics tools, and connected platforms.

14. Subscriptions, Fees, and Payment

Kiito is provided as a paid subscription service, unless otherwise agreed or offered.

Subscription fees, billing periods, included features, usage limits, and payment terms are shown during signup, in your account, in an order form, or in another written agreement between you and Kiito.

Payments are processed by Stripe or another payment processor we may use from time to time. Payment processing is handled by the payment processor under its own terms and security standards. Kiito does not store credit card information on its own servers.

You agree to provide accurate and up-to-date billing and payment information. You authorize us and our payment processor to charge the applicable subscription fees, taxes, VAT, and other charges when due.

Unless otherwise stated:

If payment fails or an invoice remains unpaid, we may suspend or terminate access to the service.

15. Free Trials and Promotional Offers

Kiito may offer free trials, discounts, promotional pricing, or other special offers.

Unless otherwise stated during signup, new customers may receive a 7-day free trial before the first subscription payment is charged.

During the free trial, you may cancel your subscription at any time. If you cancel before the trial ends, you will not be charged for the subscription.

If you do not cancel before the end of the free trial, your subscription will automatically convert into a paid subscription, and the applicable subscription fee will be charged using the payment method provided during signup.

Free trials and promotional offers may be subject to additional conditions, including time limits, feature limits, usage limits, eligibility requirements, or automatic conversion to a paid subscription.

We may modify, withdraw, or refuse promotional offers at our discretion, unless otherwise expressly agreed.

16. Plan Changes and Price Changes

We may offer different subscription plans with different features, limits, and pricing.

You may be able to upgrade, downgrade, or modify your subscription depending on the options available at the time.

We may change our pricing, plans, or included features from time to time. If a price change affects an active subscription, we will provide notice where required by law or where reasonably appropriate.

Continued use of the service after a price change takes effect constitutes acceptance of the new pricing.

17. Cancellation

You may cancel your subscription at any time.

Cancellation can be made through the account settings available in the service, or by contacting us at support@kiito.io.

Cancellation prevents future renewal and future subscription charges, but does not entitle you to a refund for the current billing period.

After cancellation, you continue to have access to the paid service until the end of the current paid billing period, unless your account is suspended or terminated earlier under these Terms.

You remain responsible for all fees incurred before cancellation.

18. Suspension and Termination

We may suspend or terminate your account, access to the service, or any integration at any time, including but not limited to situations where:

We may also terminate an account at our discretion, even without stating a specific reason.

If we terminate a paid subscription before the end of the paid subscription period and you have not breached these Terms, we will refund the prepaid fees for the unused part of the subscription period.

If termination is due to your breach, misuse, unpaid fees, unlawful activity, security risk, or violation of these Terms, you are not entitled to a refund unless required by mandatory law.

19. Effects of Termination

After termination or expiry of your account:

You are responsible for exporting any data you need before termination, where export functionality is available.

20. Acceptable Use

You must not use Kiito to:

We may investigate suspected misuse and take appropriate action, including suspension or termination.

21. Service Availability

We aim to keep Kiito available and functional, but we do not guarantee uninterrupted, secure, or error-free operation.

The service may be unavailable, limited, delayed, or degraded due to:

To the maximum extent permitted by law, Kiito is not responsible for losses, damages, costs, or business impact caused by service unavailability, interruptions, delays, data sync issues, or errors.

22. Changes to the Service

We may modify, improve, limit, suspend, discontinue, or remove parts of the service at any time.

This may include changes to:

We are not liable for changes to the service, provided that this does not limit any mandatory rights you may have under applicable law or a separate written agreement.

23. Intellectual Property

Kiito, the Kiito.io service, software, design, user interface, dashboards, reports, documentation, logos, trademarks, trade names, and related materials are owned by Online Revenue Oy or its licensors.

These Terms do not transfer any intellectual property rights to you.

You may use the service only as permitted by these Terms and your subscription.

You must not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works based on Kiito, except where expressly permitted by law or agreed in writing.

24. Feedback

If you provide feedback, ideas, suggestions, or improvement requests, you grant us the right to use them without restriction or compensation.

We may use feedback to improve Kiito, develop features, modify the service, or create new products or services.

25. Confidentiality

Both parties may receive confidential information from the other party.

Confidential information includes non-public business, technical, financial, customer, product, security, and operational information.

Each party agrees to use confidential information only for purposes related to these Terms and to protect it using reasonable care.

Confidentiality obligations do not apply to information that:

26. Beta Features

Kiito may offer beta, experimental, preview, or early-access features.

Beta features may be incomplete, unstable, inaccurate, or changed without notice.

Beta features are provided “as is” and may be removed at any time.

You should not rely on beta features for critical business operations.

27. Disclaimers

Kiito is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of:

We do not guarantee that Kiito will meet your requirements, produce any specific business result, improve profitability, reduce advertising costs, increase revenue, or identify all relevant business issues.

28. Limitation of Liability

To the maximum extent permitted by law, Kiito and Online Revenue Oy are not liable for:

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the service or these Terms is limited to the amount paid by you to Kiito for the service during the three months preceding the event giving rise to the claim.

Nothing in these Terms limits liability where such limitation is not permitted by mandatory law.

29. Indemnity

You agree to indemnify and hold harmless Kiito and Online Revenue Oy from claims, damages, liabilities, costs, and expenses arising from:

30. Third-Party Terms

Your use of third-party platforms remains subject to the terms, policies, and agreements of those platforms.

You are responsible for complying with all applicable third-party terms.

Kiito is not responsible for enforcing, interpreting, or monitoring your obligations under third-party terms.

31. Force Majeure

We are not responsible for delay or failure to perform caused by events beyond our reasonable control, including but not limited to:

32. Changes to These Terms

We may update these Terms from time to time.

If we make material changes, we will publish the updated Terms on our website and update the “Last updated” date.

Where reasonably appropriate, we may also notify customers by email, in-app notice, or other means.

Continued use of the service after updated Terms take effect constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, you must stop using the service and cancel your subscription.

33. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms as part of a merger, acquisition, reorganization, sale of assets, change of control, or similar transaction.

34. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions remain in effect.

The invalid or unenforceable provision will be replaced or interpreted in a way that best achieves its original purpose, to the extent permitted by law.

35. No Waiver

If we do not enforce a provision of these Terms, this does not mean we waive the right to enforce it later.

Any waiver must be made in writing.

36. Governing Law and Disputes

These Terms are governed by the laws of Finland, excluding conflict-of-law rules.

Any dispute, controversy, or claim arising out of or relating to these Terms or the Kiito service shall be handled by the competent courts of Finland.

37. Contact

If you have questions about these Terms, please contact:

Online Revenue Oy
Konepajankuja 1
00510 HELSINKI
Finland

Email: support@kiito.io